Returns & Exchanges
At Henry of Pelham, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward 30-day return policy for most unused items in their original packaging.
Initiate Your Return
Log into your account portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original shipping box, ensuring all tags are attached and a copy of your packing slip is included inside.
Ship the Item
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing